Design + Dev

Salon OS Platform

Reimagining how boutique salon chains coordinate stylists, manage bookings, and stay personal at scale.

Salon OS Platform

A responsive web platform that streamlines appointment planning, staff rosters, and in-chair client experiences for a fast-growing salon collective.

Timeline

  • 12-week sprint

Role

  • Product Strategy
  • UX Research
  • UI Design
  • Frontend Dev

Deliverables

  • Customer Journey Maps
  • Design System
  • Next.js App

Tools

  • Figma
  • Maze
  • Next.js
  • Supabase
  • Stripe

The Challenge

Bookings came through disjointed channels and stylists had no unified view of their day, causing missed opportunities and a drop in loyalty.

Approach

  • 1Shadowed stylists across 3 salons to surface real-day friction and map the end-to-end service blueprint.
  • 2Prototyped a responsive operations console and validated flows with quick-turn Maze testing loops.
  • 3Implemented a real-time schedule board with Supabase and crafted transactional emails that echo the salon brand.
Salon OS Platform

Highlights

Adaptive booking layers

A modular booking widget adapts to desk, tablet, or mobile contexts and supports multi-service bundling with transparent timelines.

Service intelligence dashboard

Color-coded workload heatmaps help managers forecast staffing gaps and enable proactive outreach to VIP clients.

In-chair companion app

A lightweight PWA keeps clients updated on stylist ETA, recommended add-ons, and post-care routines in real time.

No images in the gallery.

Impact

No-showsβˆ’38%
Stylist retention+21%
Avg. ticket size+17%

Experience Gallery

What’s next

  • Expand analytics with role-based dashboards for franchise owners.
  • Integrate post-visit surveys to power service recovery automations.

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